Temu is a legitimate e-commerce platform, but its safety and legitimacy have raised various concerns. It operates as a real site offering discounted products mainly shipped from Chinese factories. As a subsidiary of Pinduoduo Inc., Temu follows a business model that bypasses middlemen, offering low prices and incentives for referrals.
However, users have raised safety concerns regarding data collection and payment security. Temu collects significant user data, raising privacy issues and allegations of data harvesting. While it follows standard security protocols like PCI DSS, some users have reported being hacked after using the platform.
Product quality and authenticity are also under scrutiny. Many items are knockoffs, and some users have received low-quality or incorrect products. Complaints about delivery times and product quality have been recorded by the Better Business Bureau.
Shipping times vary, with most items arriving within 10 days, though there are reports of undelivered packages and incorrect orders. Customer service has faced criticism for being unresponsive, adding to user frustration.
Controversies surrounding Temu include data risks and accusations of poor labor practices within its parent company, Pinduoduo. Additionally, Temu has been accused of not ensuring compliance with the Uyghur Forced Labor Act. Users should be cautious, protect their personal data, and be aware of potential issues with product quality and delivery.