Temu’s return policy allows customers to return items within 90 days from the date of purchase. The 90-day return period starts when you buy the item, not when you receive it. If you need to return something, Temu offers free return shipping for the first return of one or more items from each order within this 90-day window.
To start a return, log into your Temu account, select the items you want to return, and choose a return method. Temu will provide a return label that you need to use within 14 days of making the return request. You can get a refund either to your original payment method or as Temu credit for future purchases.
Refunds are usually processed within three business days after Temu gets the returned items. However, it can take up to 30 days for the refund to show up in your original payment method. It’s important to note that while the first return from an order is free, any additional returns from the same order will cost $7.99 in shipping fees.
Some items can’t be returned, like those marked “final sale” or clothing that has been worn, washed, or damaged. Temu does not offer exchanges, so if you want a different item, you will need to return the original and place a new order.