Temu is not considered a reputable company by many customers and organizations. One major reason is its lack of accreditation by the Better Business Bureau (BBB). The BBB requires businesses to build trust, advertise honestly, and be responsive, but Temu falls short.
Customer reviews also paint a negative picture, with many complaints about undelivered packages and incorrect orders. The poor customer service, where people find it difficult to get refunds or resolve issues, adds to the frustration.
There are also concerns about Temu’s business practices. The U.S.-China Economic Security Review Commission has opened an investigation into data risks and sourcing violations. These concerns raise questions about product quality and copyright infringement.
Low-quality products are another major issue. Many customers report receiving items that are not as described on the website, often knockoffs or of inferior quality. This makes shopping on Temu risky for those looking for reliable products.
Shipping is unreliable, with numerous complaints about delayed or missing shipments. Some customers never receive their orders, making the overall experience frustrating. Overall, while Temu offers low prices, the risks associated with using the platform outweigh the benefits for many customers.