Roblox usually responds to customer support requests within 24 to 48 hours. This timeframe, however, can vary. Sometimes, you might hear back as quickly as 18 hours. Other times, it could take several weeks.
The speed of response depends on the volume of requests they receive. When there are fewer requests, responses are faster. High traffic periods might extend the waiting time.
It’s also important to provide clear and detailed information in your request. This helps Roblox address your issue more efficiently. Be patient and check your email regularly for their response.
If your issue is urgent, try reaching out through multiple channels. This can include social media or community forums. Persistence can sometimes help in getting a quicker reply.
Overall, while Roblox aims for a 24 to 48-hour response time, be prepared for potential delays. Stay informed and keep your communication clear to get the best support experience.