Yes, you can make returns on Temu. To start a return, visit the Temu site, go to “Your Orders,” and select “Return/Refund” for the item. You might need to provide a reason for the return and photos as evidence.
For shipping, you can use the post office or UPS, but only one free return per order is allowed via the post office. Refunds can be sent to your original payment method or as Temu credit, which is instant and can be used for future purchases.
Temu has a 90-day return policy starting from the order date, not delivery. You must drop off the return package within 14 days of initiating the return. Refunds are usually processed three business days after Temu receives the return, and it can take 5-14 days to see the refund in your account.
Damaged or defective items may qualify for refunds without needing to return them. However, “final sale” items and worn, washed, or damaged clothing cannot be returned.
You can return multiple items from the same order, but subsequent returns will have a $7.99 shipping fee. Temu’s return process is straightforward, ensuring customer satisfaction.